Frequently Asked Questions (FAQ)

If you have any doubt on what is ALLYOUPLAY.COM or how to use the system, you can read the list below. In case your question is not listed, you can put yourself in contact with [email protected].


FAQ

  • I have purchased a game, where can I see my activation code?
    1. Login to your ALLYOUPLAY.COM account.
    2. Click on MY ACCOUNT in the top menu (top right of the page).
    3. The next page will show you your activation orders.
  • Which payment methods do you have?
    • We accept a variety of payment methods from different countries, including:
      • Credit and debit cards
      • Giropay - Sofort - iDEAL
      • PayPal - Multibanco
      • Przelewy24
    • For the updated and complete list, you can check out the payment methods listed at the bottom of the page.
  • How can I check the game region?
    • The region of the game is automatically chosen depending on your country of access. Regional settings depend on the publishers and most games are either available by country, territory, or larger markets:
      • Country-based: USA.
      • Territory based: EUR.
      • Larger markets, worldwide: WW.
  • How do I activate my game?
    • It depends on which game you have purchased. Most of the games are needed to be activated on the STEAM platform. But there are some publishers that you will need to use their own platform for activation. We have set platform icons and notices for you to understand the games' activation platforms. You can learn how to activate your game on Valve's Steam platform here
    • Below is the list of publishers that require the activation to be done via their own platforms:
  • How do I use a coupon code?
    1. Click on the cart.
    2. Click on "Coupon code.
    3. Insert your discount code.
  • How do I create an account?
    1. Click on Register, at the top-right menu
    2. Introduce your information.
    3. Now you can use your coupon codes!
  • How do I purchase a game?
    1. Add your products to the cart.
    2. Click on your cart, accept the terms and conditions, and go to checkout.
    3. Follow the instructions of the secure payment process.
  • What is ALLYOUPLAY.COM?
    • ALLYOUPLAY.COM is an official games store. We sell from distributor to customer and offer the best-priced games all the time.
  • What is the SUPER SALE?
    • SUPER SALES are a special period in which we bring you the largest amount of game offers of all kinds, with amazingly low prices. We want to be seen, and that is why we give you a huge variety of content so you can find what you are looking for. To access the SUPER SALE, click here.
  • Are there any extra rules applied to the SUPER SALE?
    • Yes, in cooperation with the publishers, we have implemented a few extra rules that will apply in general and some special limitations that only apply to SUPER SALE products. We do this to make sure we can continue to bring you amazing games at the best prices. Please take a look at some of the restrictions below:
      • You can only purchase a maximum of 2 SUPER SALE products during the sale, so choose wisely which games or DLC’s you might want to purchase at amazing discounts.
      • SUPER SALE products are only available in limited quantities. First come, first serve!
      • SUPER SALEs are extremely popular with gamers from all around the world. Don't worry, if stock runs out we'll either reprocess your order and activation key within a few hours or give you a full refund.
      • Due to high costs in payment processing, PayPal can't be used to pay for orders containing SUPER SALE products. We know, it's a bummer but we want to you to get your games for the best price possible and would otherwise need to charge more.
  • I cannot purchase more than 2 games. Why is it so?
    • It is common for us to provide games at historically low prices during one of our SUPER SALEs.
    • In cooperation with the publishers, we have implemented certain rules that will be applicable in general and some special limitations that only apply to SUPER SALE products.
      • You can only purchase a maximum of 2 SUPER SALE products during the sale, so choose wisely which games or DLC’s you might want to purchase at amazing discounts.
      • SUPER SALE products are only available in limited quantities. First come, first serve!
      • SUPER SALE It extremely popular with gamers from all around the world. Don't worry, if stock runs out we'll either reprocess your order and activation key within a few hours or give you a full refund.
  • I still haven't received my game keys yet. What can I do to get them now?
    • Even though we are directly connected to all publishers on our platform, their systems can have hiccups or be overloaded from time to time without us being made aware of it. If your purchase was successful and you did not receive the activation code within the next few minutes, please contact us via [email protected] and we will be sure to take a look into your system as soon as possible. We kindly advise you to not purchase the game elsewhere until your problem has been dealt with, we usually answer every single request in just a few hours.
  • I cannot register with the credentials I chose, What should I do?
    • If you cannot register with the credentials you are using, please contact us via [email protected] and we will see how we can help you get your account up and running.
  • I cannot purchase a game, I am receiving an error. What should I do?
    • Please make sure you do not have another account here at ALLYOUPLAY.COM. Due to security measures, users cannot open multiple accounts on our platform.
  • Is ALLYOUPLAY.COM legit?
    • ALLYOUPLAY.COM is a 100% secure environment. We protect our clients with strong and effective security protocols when making payments (3D secure) and we limit the exposure of user data to guarantee their data protection.
    • Similarly, all the games we offer are from official distributors, so our prices include the work of both distributors and developers. We are an official video game store.
  • I'm not happy with my purchase. How can I request a refund?
    • If your order or a product in your order is qualified for a refund, you can always request one by filling out the refund request form here.
  • What are the rules for using ALLYOUPLAY.COM?